At SmartTechs.co.uk, customer satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help. This Returns Policy outlines the terms and conditions for returning items purchased from our website.
* Items can be returned within 14 days of receipt of your order.
* To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
* Items marked as non-returnable at the time of purchase.
* Damaged items due to misuse or improper handling by the customer.
* Contact Us: Email us at cs@smarttechs.co.uk with your order number, reason for the return, and supporting photos if the item is faulty or damaged.
* Return Authorization: Once your request is approved, you’ll receive a return authorization and instructions on where to send your item.
* Shipping: Please be aware that customers are responsible for covering all shipping expenses associated with returning the product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee the safe arrival of your returned item.
* Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
* Approved refunds will be processed within 5-7 business days and automatically credited to your original payment method.
* Shipping costs (if applicable) are non-refundable.
* We only replace items if they are defective or damaged.
* For exchanges, please email us at cs@smarttechs.co.uk, and we will guide you through the process.
* If your item arrives damaged or faulty, contact us within 48 hours of receipt with photos of the damage.
* We will arrange for a replacement or refund at no additional cost to you.
* We reserve the right to update or modify this Returns Policy at any time without prior notice. Any changes will be reflected on this page.
For further assistance regarding returns, please contact us at cs@smarttechs.co.uk or via our website contact form.
Thank you for shopping with SmartTechs.co.uk!
